We are currently seeking a highly motivated and dedicated individual to join our team as a Junior Service Desk Engineer. In this role, you will be responsible for providing first-line technical support to our clients and assisting with various IT-related tasks. This is an excellent opportunity for someone who is passionate about technology and eager to develop their skills in a fast-paced and dynamic environment.
Responsibilities
Assist clients with technical issues via phone, email, or in-person
Troubleshoot and resolve hardware and software problems
Install, configure, and upgrade computer systems and peripherals
Maintain and update documentation of IT procedures and troubleshooting guides
Collaborate with senior engineers to resolve complex technical issues
Monitor and respond to system alerts and escalate as necessary
Provide excellent customer service and establish positive relationships with clients
Requirements
Bachelor's degree in Information Technology or related field
Strong knowledge of Windows and/or macOS operating systems
Familiarity with networking concepts and protocols
Experience troubleshooting hardware and software issues
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple tasks
Willingness to learn and adapt to new technologies
Altair is a global technology company that provides software and cloud solutions in the areas of product development, high-performance computing (HPC), and data analytics. Altair enables organizations across various industries to compete more effectively in a connected world while creating a more sustainable future. For more information, visit https://altair.com/.