The customer has an AI-powered digital customer experience automation, no-code platform to automate and transform entire customer journeys. The cloud-native, SaaS platform is a complete omni-channel solution delivering intelligent automation with hyper-personalized user experiences. Innovation and faster time to market through rapid solution delivery with little or no code is its USP.

The customer wanted to establish secure access mechanisms for their automation platform. They had developed an authorization service framework, but it needed adapters to communicate with different Identity Providers (IdPs) such as AWS Cognito, OneLogin, Keycloak, and others.