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Digital Workforce
Enablement

Enabling Continuous Connection and
Collaboration for Smarter Workflows

Overview

In today’s digital work environment and rapidly advancing technology landscape, businesses need to ensure digital enablement to stay competitive. This entails leveraging technology to enhance productivity, optimize resource utilization, and foster agility within the workforce. However, organizations often face challenges in breaking organizational silos and transforming
corporate culture.

Our digital workforce enablement solutions address these challenges and assist organizations in building a future-ready workforce. With a human-centered approach, we aim to enhance business efficiency and employee productivity through the effective use of technology and digital tools.

Our Offerings

Workflow Automation and Integration

We provide solutions to automate and streamline business workflows. This involves identifying repetitive and manual tasks, designing automated processes, and integrating different systems and software to create a seamless workflow environment. By automating tasks, organizations can save time, reduce errors, and optimize resource allocation.

Secure Collaboration Tools

Collaboration is crucial for efficient teamwork, especially in a digital work environment. We offer secure collaboration tools that enable employees to communicate, share files, and collaborate on projects in a safe and protected manner. These tools facilitate real-time communication, document sharing, version control, and access management, fostering effective collaboration across teams and departments.

Contact Center Solutions

We specialize in developing and implementing robust systems to optimize contact center operations and enhance customer experiences. Our solutions include migrating call flows to self-service chatbots and in-app messaging services, implementing an automated real-time dialer system with configurable features, developing an employee productivity management system, and integrating video calls, conferences, chat, and multimedia.

Help Desk

With our centralized service desk, organizations benefit from 360-degree visibility, enhanced endpoint control, rich visualization, AI-led self-monitoring, 24×7 support, and efficient incident resolution.

Cybersecurity

With robust Identity and Access Management (IAM) capabilities, we provide secure access controls and authentication mechanisms. Our suite includes cutting-edge threat detection and prevention measures, real-time monitoring and incident response systems. Our services deliver advanced encryption, secure data storage, and proactive vulnerability management.

Virtual Desktops

Our proprietary VDI solution zDesk empowers remote work environments with high-performance architecture, unparalleled user experience, and enhanced endpoint control.

Enabled by a Strong Partnership Ecosystem

Avaya

As an Avaya DevConnect Partner, we offer expertise in implementing custom solutions leveraging Avaya products. With a strong team of Avaya developers and consultants, we have successfully executed projects across call centers, financial services, hospitality, healthcare, and other industries. Our solutions encompass self-service Chatbots, automated dialer systems, employee productivity management, video integration, remote patient monitoring, telemedicine applications, and more. Partnering with Avaya, we deliver innovative industry solutions tailored to enhance customer experiences and drive efficiency.

Microsoft 365

Through our partnership with Microsoft 365, we offer a wide range of services for seamless migration, enhanced security, and efficient collaboration. Our solutions include Exchange Hybrid implementation, secure communication migration, mailbox migration, domain migration, advanced security measures, SSO implementation, secure collaboration tools, and content access control. Partnering with Microsoft 365 allows us to deliver these services effectively, empowering organizations to embrace digital transformation and optimize their productivity.

Cisco

With well more than a decade of partnership with Cisco, having established a Cisco Extranet location and being an STPI member, we are one of Cisco’s preferred partners. Our services span 8+ business units, 11+ domains, and 15+ products, with a focus on Webex integration and customization. We have successfully implemented a wide range of solutions for chatbots, event and meeting management, workflow automation and integration, multimedia analytics, virtual authentication, identity verification, attendance and incentive management.

Success Stories

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Case Studies

Transforming a Leading Bank’s Contact Center into a Truly Digital Entity
Case Studies

Developing a Communications Platform Having Broad Integration Capabilities

Blogs & Upcoming Events

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Empowering Growth: Unveiling the GS Lab | GAVS Culture

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Defending Against Deepfake Attacks: The Cybersecurity Challenge

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Organizational Culture and the Importance of Effective Leadership

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