Description

We are seeking an experienced Application Support Engineer to join our team. As an Application Support Engineer, you will be responsible for providing technical support and assistance to our clients. You will troubleshoot and resolve software related issues, ensuring the smooth operation of our applications. The ideal candidate is a detail-oriented individual with excellent problem-solving skills and a strong technical background.

Responsibilities

Provide technical support and guidance to clients using our applications.

Troubleshoot and resolve application-related issues, including software bugs and system errors.

Collaborate with development teams to analyze and resolve complex technical issues.

Document and track customer interactions and issue resolutions in the ticketing system.

Conduct thorough root cause analysis to identify underlying problems and implement permanent fixes.

Coordinate with cross-functional teams to ensure timely resolution of customer issues.

Assist in the testing and validation of software updates and enhancements.

Requirements

Bachelor's degree in Computer Science or a related field.

Proven experience in application support or a similar role.

In-depth knowledge of SQL and database management.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and handle multiple priorities.

Familiarity with software development methodologies and practices.

Experience with scripting languages such as Python or PowerShell is a plus.