Troubleshooting: Diagnosing, analyzing, and resolving IT problems 

Customer support: Answering phone calls, emails, and instant messages from users 

Ticket management: Logging, prioritizing, and escalating service desk tickets 

Relationship management: Working with vendors and support staff to resolve issues 

Incident management: Documenting and managing problems and work requests 

Task management: Managing scheduled tasks for customers 

Issue identification: Identifying repeat issues or service risks 

Communication: Liaising with management to communicate and understand