Description

We are seeking a dedicated and skilled Application Support Engineer to join our dynamic team. This role is pivotal in ensuring the seamless operation of our software applications while providing exceptional support to our users. As an Application Support Engineer, you will be responsible for diagnosing and resolving application-related issues, analyzing performance metrics, and contributing to the continuous improvement of our software systems. This position is well-suited for a tech-savvy individual who enjoys problem-solving and has a passion for enhancing user experiences. You will collaborate closely with cross-functional teams, including developers and quality assurance, to identify areas for enhancement and implement solutions promptly. Furthermore, your analytical mindset and attention to detail will be essential as you monitor application performance and troubleshoot issues. We aim to provide our users with a smooth and efficient experience when utilizing our applications, and we believe that the right candidate will thrive in driving this vision forward. If you are looking for a collaborative environment where your skills will be valued and you can make a significant impact, we encourage you to apply for this exciting opportunity.

Responsibilities

Provide technical support for applications and troubleshoot issues reported by users.

Monitor application performance and ensure system availability.

Collaborate with development teams to identify and resolve software defects.

Document and maintain procedures and technical materials for user reference.

Participate in application deployments and upgrades to improve system functionality.

Conduct root cause analysis on recurring issues and develop strategies to prevent them.

Assist in user training and onboarding to promote effective application use.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience in application support or a similar technical support role.

Strong knowledge of application management and troubleshooting techniques.

Proficiency in SQL and experience with database management.

Familiarity with programming languages such as NET.

Excellent problem-solving skills and attention to detail.

Strong communication skills, both verbal and written, for effective collaboration with users and teams.