Description

We are seeking a dynamic Junior Helpdesk Engineer to join our growing IT support team. This entry-level position provides a fantastic opportunity for recent graduates or those looking to start their career in IT. As a Junior Helpdesk Engineer, you will be the first point of contact for our users seeking technical assistance over the phone, in person, or through electronic communications. You will play a crucial role in diagnosing basic technical issues and guiding users through step-by-step solutions. This position allows you to develop your technical skills while also honing your customer service abilities. You will work closely with experienced IT professionals who will mentor you as you navigate the challenges of resolving various technical issues ranging from software applications to network connectivity problems. If you are passionate about technology, possess a desire to help others, and are eager to learn, this is the perfect role for you. You will gain hands-on experience in a supportive environment that encourages professional growth and development. With opportunities to progress within the organization, we are excited to welcome someone who is enthusiastic about being part of our team and contributing to the success of our IT operations.

Responsibilities

Provide first-level technical support for internal and external users.

Troubleshoot and resolve hardware, software, and networking issues.

Assist users with password resets and account unlocks.

Document all interactions in the ticketing system accurately and promptly.

Install and configure computer systems and software applications.

Maintain inventory of IT equipment and software licenses.

Support on-site and remote users through various communication channels.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.

Strong understanding of computer systems, mobile devices, and other tech products.

Excellent communication and interpersonal skills.

Ability to diagnose and resolve basic technical issues.

Familiarity with ticketing systems and troubleshooting methodologies.

Eagerness to learn and adapt to new technologies.

Previous experience in customer service or technical support is a plus.