Technical Support: Addressing complex technical issues that customers face, often requiring in-depth knowledge of products and services.

Customer Communication: Interacting with customers via phone, email, or chat to resolve issues, provide updates, and gather feedback.

Documentation: Creating and maintaining documentation for troubleshooting processes, solutions, and best practices.

Collaboration: Working closely with engineering, product management, and sales teams to relay customer feedback and contribute to product improvements.

Training and Mentoring: Providing guidance and training to junior support staff to enhance their skills and knowledge.