Identify, analyze, and resolve problems involving network connectivity, application performance, and security
Analyze network, application, and infrastructure issues, diagnosing both hardware and software problems
Work on diverse, complex, and constantly shifting technologies
Ensure that network availability and performance is at an optimum level
Maintain computer systems and provide support for users
Troubleshoot hardware and software problems
Write scripts for automated processes
Proactively seek out new ideas and methods to improve
Work independently, as well as in a team environment
NOC Engineer Responsibilities:
Provide telephone, network, and application support, conducting 1st and 2nd line support; troubleshoot and diagnose network, server, and application issues; make recommendations on system improvements; and provide support and training to customers
Maintain patch and update management; manage change requests; and escalate issues and outages
Coordinate with internal and external vendors for problem resolution
Perform routine maintenance on equipment and network, including backup and recovery
Monitor and manage user access
Provide remote support to customers
Perform other tasks as assigned
Prefer experience with Cisco IOS, routing protocols, network management systems, and documentation management
Can perform systems analysis, problem resolution, and network optimization
Requirements And Skills:
Bachelor’s degree in engineering or computer science
2+ years experience in systems engineering or network management
Prior experience maintaining and managing Cisco routers, switches, firewalls and access points
Excellent oral and written communication skills
Ability to work independently and as part of a team
Strong organizational
CCNA Certification is Mandatory
Protocol: BGP and OSPF
ARP, DHCP,DNS, NTP, & SNMP
OSI layers detailed understanding of each layers function and relevant protocols that operate at each level
Altair is a global technology company that provides software and cloud solutions in the areas of product development, high-performance computing (HPC), and data analytics. Altair enables organizations across various industries to compete more effectively in a connected world while creating a more sustainable future. For more information, visit https://altair.com/.