NOC Engineer Duties:

Identify, analyze, and resolve problems involving network connectivity, application performance, and security

Analyze network, application, and infrastructure issues, diagnosing both hardware and software problems

Work on diverse, complex, and constantly shifting technologies

Ensure that network availability and performance is at an optimum level

Maintain computer systems and provide support for users

Troubleshoot hardware and software problems

Write scripts for automated processes

Proactively seek out new ideas and methods to improve

Work independently, as well as in a team environment

NOC Engineer Responsibilities:

Provide telephone, network, and application support, conducting 1st and 2nd line support; troubleshoot and diagnose network, server, and application issues; make recommendations on system improvements; and provide support and training to customers

Maintain patch and update management; manage change requests; and escalate issues and outages

Coordinate with internal and external vendors for problem resolution

Perform routine maintenance on equipment and network, including backup and recovery

Monitor and manage user access

Provide remote support to customers

Perform other tasks as assigned

Prefer experience with Cisco IOS, routing protocols, network management systems, and documentation management

Can perform systems analysis, problem resolution, and network optimization

Requirements And Skills:

Bachelor’s degree in engineering or computer science

2+ years experience in systems engineering or network management

Prior experience maintaining and managing Cisco routers, switches, firewalls and access points

Excellent oral and written communication skills

Ability to work independently and as part of a team

Strong organizational

CCNA Certification is Mandatory 

Protocol: BGP and OSPF

ARP, DHCP,DNS, NTP, & SNMP

OSI layers detailed understanding of each layers function and relevant protocols that operate at each level

Monitoring Tool: PRTG or similar tool