Knowledge in Windows AD & Office 365.

Excellent oral & written communication

Knowledge in Exchange Server / Office 365

Knowledge in ID creation and ID management

Knowledge on SD ticketing tool & VDI creations

Knowledge in SharePoint Access

Call handling experience & flexible to shifts

Roles & Responsibilities

Ensure 100% availability of resources as per SOW

Standardize the Service Desk operations and implement best practices Primary skills (Preferred)

Knowledge in Troubleshooting OS / Hardware related Issues.

Asset Recover and Deployment for all the users.

Knowledge in Troubleshooting Application Related issues.

Strong understanding on ID management and request management Secondary skills (Preferred)

Knowledge of MS Office products (Teams, Word, Excel, PowerPoint, Outlook)

Knowledge on AD & account management via AD (Addition, termination & Modification)