Description

We are seeking a motivated and enthusiastic Junior Application Support Engineer to join our dynamic team. As a Junior Application Support Engineer, you will play a crucial role in ensuring the smooth operation and continuous improvement of our software applications. This entry-level position is ideal for individuals who are eager to learn and develop their technical skills in a collaborative environment. You will be responsible for troubleshooting and resolving application issues, assisting users with technical queries, and ensuring the delivery of high-quality service. Your attention to detail and problem-solving abilities will be critical in identifying areas for improvement and helping to implement solutions that enhance application performance. You will work closely with senior engineers and other team members to gain hands-on experience in real-world scenarios that will sharpen your troubleshooting skills and technical knowledge. The ideal candidate will possess a strong desire to grow within the application support field and embrace opportunities for professional development. Whether you're just starting your career or transitioning from another role, this position offers you the chance to build a solid foundation in application support that will serve you well in your future endeavors.

Responsibilities

Provide first-line technical support to end-users on application-related issues.

Troubleshoot application performance issues, documenting problems and resolutions.

Collaborate with senior engineers to escalate and resolve complex application issues.

Assist in the monitoring of application performance metrics and reporting findings.

Participate in user training sessions to improve user understanding of applications.

Maintain application documentation, including troubleshooting guides and FAQs.

Identify areas for improvement in application processes and user experiences.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.

Strong understanding of application support processes and technical troubleshooting methodologies.

Basic knowledge of programming languages such as Java, Python, or JavaScript.

Familiarity with databases and SQL for querying and managing data.

Excellent communication and interpersonal skills for effective collaboration with users and team members.

Ability to work independently and prioritize tasks in a fast-paced environment.

Eagerness to learn new technologies and expand technical skills.