Technical experience:

Should have extensive knowledge in AZURE AD and AD Connect implementation.

Work Exposure in Intune (MDM).

Extensive knowledge of Exchange Hybrid Configuration & Mail Flow troubleshooting

Able to troubleshoot complex Exchange Online Mail Flow & Environmental Issues.

Able to analyze Exchange Logs and provide RCA of the reported issues

knowledge of emailing: MS Exchange & Online (O365)

Relevant experience on Office365 Exchange Online, Online Spam Filtering, Connectors, Transport Rule, Auditing, Retention & Archival policies, DLP, 

Message Trace & header Analysis, Public Folder Management.

Should have good understanding of MS Teams troubleshooting.

Should understand SharePoint Online architecture and troubleshoot issues.

Should have extensive experience in performance monitoring and troubleshooting activities in O365 using tools like PowerShell, MFCMapi, ID Fix, ODT, Email Flow, Diagnostic tools etc

Should have extensive experience in working with Exchange Backups and Restores using native backup tools and 3rd party backup software.

Understanding of network protocols e.g. TCP IP & mail traffic & DNS flows.

Tools knowledge such as Proof point is an added advantage.

Qualification:

8+ years of experience.

Worked extensively in Azure, AD connect, Hybrid AD.

Good communication skills.

Individual contributor.

Experience in handling US/UK clients.