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Managed Infrastructure Services

Overview

The Managed Services team focuses on improving existing service levels via remote support by monitoring and managing infrastructure and ensuring high uptime and availability through proactive and reactive measures. Equipped with multiple remote monitoring consoles, proactive staff, and advanced capabilities to monitor and manage applications, databases, servers, and devices, we provide a cost effective, flexible, and scalable framework to support complex IT requirements.

Our service portfolio is designed to help businesses improve efficiency and effectiveness of their IT operations by using tools and scripts for automation and standardization of processes.

Our Managed Infrastructure Support includes End User Services, Network Services,
Database Services, Server Services, and Storage Services.

End User Services

The modern workforce is defined by technology trends like social, mobility, analytics, and cloud. They are fluid in their choice of devices, networks, and applications to effectively perform their work. Our end user solutions enable transformation to a user centric workspace with mobility, accessibility, and security for its users. We bring in several hundred person years of experience in service desk, enabling flexible and scalable engagement models in line with the customer’s business needs.

Offerings

  • Service desk management
  • Desktop management

Benefits

  • Effectively manage the entire set of communication devices and user services
  • Seamlessly shift to the next generation of SMAC enabled workspaces
  • Implement a visible, controlled, measurable, and efficient business environment
  • Create a customized, collaborative, and agile environment for users
  • Automate services to enhance end user experience, and for consistent performance and application delivery
  • Optimize ROI, enable faster time to market and flexibility
  • Provide a robustly secure workspace for users

Service Desk Management

Our comprehensive service desk offering includes desktop OS support, office application support, customer VPN and network support, virus/ malware/ spyware support, desktop patch and security upgrade, active directory account maintenance, and MS Exchange account maintenance.

Key Features

Shared service model
Powered by automation
ITIL based processes
Customized implementation of tools

Key Capabilities

  • 24x7x365 multilingual support to ensure high availability of IT
  • L1 support for bespoke and COTS applications
  • Enterprise-wide computing environment update (Windows, UNIX, Oracle, SQL)
  • Monitoring and management of IT infrastructure
  • 24x7x365 security incident management through continuous monitoring of activities/ events
  • Increased accessibility through a single point of contact, communication, and information

Desktop Management

We deploy a centralized service desk providing 24×7 support driven by SLAs with call/ request analysis and initial troubleshooting for faster resolution. We handle end user computing activities such as:

  • Basic OS and hardware troubleshooting
  • Basic network/ internet troubleshooting
  • Anti-virus updates/ troubleshooting
  • Updates to AD security groups
  • Support hardware procurement
  • OS upgrade support
  • Asset management

Benefits

Improve the productivity of your employees
Ensure that infrastructure meets evolving business needs
Leverage latest technologies and new models of service delivery
Meet employee needs for flexibility in workspace

Managed Network Services

Our managed network services include regular monitoring, health checkups, backup, maintenance, and management of network components. We provide customers the ability to send and receive data in a secure and reliable manner between systems, locations, and personnel. The services support various facets of an IT network such as lifecycle management, cost optimization, security and its implementation.

The managed network services cater to both the physical and logical network elements. Logical network components refer to communication protocols. Physical network elements include data circuits, routers, switches, and cabling.

Our managed network services range from basic network access and transport services like traditional leased WAN and LAN lines to newer software-defined WAN (SD-WAN) connections and virtual network services.

The scope of network services extends to network monitoring and network management of LAN and WAN infrastructure, unified messaging, network administration, network security, optimization, and managing Virtual Private Networks (VPNs).

Our experienced network engineers are competent in supporting remote networks and use best of breed tools for troubleshooting and Level 1/ Level 2/ Level 3 triage activities. Our IP led AIOps platform ZIFTM supports both on-premises and cloud network environments to cater to customer needs for agility, security, and scalability in a multi-vendor, multi-technology environment.

Benefits

  • Freed up bandwidth to focus on core competencies and cost savings while we take care of building and maintaining network capabilities
  • Minimized risks of network failure and the resulting data loss
  • Ease in meeting evolving regulatory compliance requirements
  • Flexibility and modularity in integrating heterogenous networks under one centralized management system

Managed Database Services

Through a combination of strong tools and processes our services offer business insights from structured and unstructured data integrated across on-premises, and private/ public clouds. Our approach is a combination of both onsite and offshore solutions aligned with your business requirements and IT budget.

Services

Database design and development
Database migration and integration
Remote DBA services
Database management, performance tuning, and optimization

As a registered consulting partner with both Microsoft and AWS, we have the technical expertise to manage enterprise data and databases for digital transformation. Our assessment and feasibility services provide insights on general DB health, capacity optimization, availability and scalability factors for smooth DB migration from one platform to another with minimum downtime.

Our RIM and security services allow for a secure infrastructure that enables us to provide 24*7 support for customer databases spanning across multiple global locations, monitored from remote locations.

We focus on identifying and understanding existing problems and bottlenecks, and offer creative, cost-effective solutions to the most complex business requirements.

Value Adds

  • Maximized RoI and reduced Total Cost of Ownership (TCO), CapEx, OpEx
  • Improved efficiency and productivity
  • Increased performance and scalability
  • 24/7 offshore support
  • Dedicated full time database experts
  • Strong Service Level Agreement (SLA) management
  • Testing, performance, and benchmarking tool expertise
  • DevOps, Microservices, Analytics skills and support

Managed Server Services

We manage both physical and virtual servers, tailored to specific requirements in terms of capacity dedication, service levels, upgrades, and reporting regime. Routine security and vulnerability assessments are done in addition to services for ongoing maintenance, ensuring availability and scalability, capacity optimization, and for other enterprise needs in IT server infrastructure management operations.

We work closely with customers to design, build, and run resilient server infrastructure systems and services leveraging leading-edge server and cloud technologies to facilitate business growth while reducing complexity.

Our services manage the constantly evolving components of enterprises so that all assets are operational and secure 24/7, monitored and maintained, with the IT environment optimized, scalable, and always available.

Value Adds

  • Higher availability and service levels through built-in redundancy, thereby reducing vulnerability
  • Resilient support infrastructure designed for enhanced reliability
  • Simple, cost-effective, and predictable services
  • Stable, reliable, and safe operations with high flexibility and scalability
  • Proactive monitoring of availability, capacity, and safety
  • Enhanced physical security, access control, redundancy, and data security
  • Logical security including firewalls, anti-virus, and anti-malware
  • Standardized, tested, and efficient installation of new servers
  • Complete asset control with flexible and dynamic contract periods

Managed Storage Services

Our storage solutions enable effective management of explosive data growth and leverage cloud-based storage. We help optimize storage investments for greater efficiency and value. We complement the existing storage infrastructure with a diverse portfolio of solutions to assess, plan, and design a consolidated, flexible, and resilient storage environment.

Benefits

  • Exclusive focus and expertise in the storage domain
  • Reduced risks and vulnerabilities
  • Improved cost efficiencies
  • Robust business continuity, backup, and data protection
  • Data archival to meet compliance and regulatory requirements
  • Data migration services for flexibility, to minimize migratory costs, unplanned downtime and outages
  • High scalability through storage modernization
  • 24×7×365 support for global onsite and offshore service delivery model to reduce costs

Success Stories

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Case Studies

Digital Transformation Partner for a Major Hospital in Bronx, NY
Case Studies

Technology Transformation Partner For The Largest Health & Human Services Provider In New York City