Organizations are rapidly deploying and upgrading their Unified Communications and Collaboration (UC&C), and Contact Center (CC) solutions to deliver next-generation, effective, and user-centric customer experiences. As a result, UC&C, CC platform and product companies are under constant pressure to accelerate innovation to deliver ultimate flexibility and experiences for end users. In this journey, they face challenges such as rapidly evolving deployment models, managing UC, CC infrastructure, improving productivity through cognitive models, managing multiple integration touch points, and driving true RoI.
Unified Communication
Sublime Experiences with Innovative Communication, Collaboration, and Contact Center Products
Overview
Comprehensive Expertise
VoIP and telephony (IPBX, ISDN, PRI)
Streaming media (audio/ video) and analytics
Protocols (SIP, H.323, SS7, MGCP)
Networking and infrastructure
Application development, solutioning, integration
QA (manual/ automation) and performance engineering
Support (L1, L2, L3)
UC&C, CC Functions
Our solutions include a comprehensive list of UC&C, CC functions like audio/ video/ messaging, conferencing, chatbots/ voicebots/ callbots, live help, call control, call routing, IVR, omnichannel, screen/ desktop sharing, co-browsing, file sharing, etc.
Strategic Partner
We are a strategic partner to top UC&C, CC product companies and OEMs, providing managed services, development, engineering, solutioning, integration, and QA services across various business cases. We manage UC/ CC legacy products for several customers by taking complete ownership of these products. We enable faster scalability and provide a well-defined road map for re-architecting existing infra and application networks and accelerate the implementation of cloud-based UC&C, CC solutions for end customers.
Solutions and Platforms
UCaaS, CPaaS
Chat and messaging platforms
Contact center solutions
Conversational AI – chatbots, voicebots, callbots, virtual voice assistants
Collaboration platforms
Customer engagement platforms (live help solutions)
AR/VR solutions
AI and data science-based applications
Service offerings
Product Engineering Services
- Product development and customization
- Product re-architecting and management
- Research and development
- Product sustenance and support
- Professional services
System Integration and Customization
- Customization and integration of Cisco collaboration stack, Microsoft collaboration stack, Avaya products
- System integration
System Validation
- Quality assurance
- Automation solutions
- Performance engineering
IP Led Accelerators
Denoiser
An AI/ML based tool that utilizes supervised deep learning methods to filter out unwanted background noise without degrading the signal of interest. Denoiser can be integrated with existing UC&C platforms.
Greendot
Greendot is a highly scalable and customizable video conferencing platform with all the required features. Additionally, Greendot is infused with Denoiser, which filters out unwanted background noise without degrading the signal of interest.
Success Stories
Partner Network
Complementing Our Telecom Innovation Journey
Insights and Trends
Related Offerings
VoIP
Cloud Native Engineering
AI/ML and Data Science
