Job Description

Job Description: Service Desk Engineer (Preferred)

CExcellent oral & written communication,

CKnowledge in Windows AD.

CKnowledge in Exchange Server.

CKnowledge in User Permissions / Access Restriction for Domain Accounts.

Roles & Responsibilities:

CEnsure 100% availability of resources as per SOW.

CStandardize the Service Desk operations and implement best practices.

Primary skills (Preferred)

CKnowledge in Troubleshooting OS / Hardware related Issues.

CKnowledge in Troubleshooting Application Related issues.

CKnowledge in Remote Support for Windows / MAC users with appropriate Tools

Secondary skills (Preferred)

CKnowledge of MS Office products (word, excel, PowerPoint, Outlook)

CKnowledge in Windows OS / Application Troubleshooting

Desirable Skills

Behavioral / Soft Skills

Absolutely top notch in communication, customer handling and articulation skills.