Job Description

ServiceDesk-Mandarin support

Handling end user support calls/Emails.

Password management

Identify and diagnose issues and problems in End user devices such as desktops/laptops and Mobile devices

Installation and support of software’s such as o365, adobe, IE etc.

Good knowledge in ticketing tools such as fresh desk, service now or any other.

Basic knowledge In troubleshooting of outlook, internet issues, driver issues, printer issues and drive issues

Basic knowledge in ITIL process

Routing of tickets to proper support groups and/ or escalation and follow up as needed

Keep users informed of the status of services, incidents, and requests

Send timely reports to customer and management

Good communication skills. (Mandarin and English). Japanese is added advantage.

Work in 1st shift – 6 am to 3 pm IST.

Infrastructure monitoring and alerting