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The customer is a leading company delivering AI powered business communications platform. The customer required the development of multiple chatbots, voicebots, and workflows to address the unique challenges of their end customers. The customer was also looking to retain and extend engagements with their current clientele and so required assistance strategizing their value proposition.


  • Conflicting intents between their end customers that had to be resolved
  • Required the updation of a bot that had been configured to handle only 4 hotels.
  • Needed customization to handle 50+ hotels
  • Limitation on PUT API calls in widget, making API integration infeasible
  • Immediate need for customer retention


The GS Lab | GAVS team designed and developed several chatbots, voicebots, and workflows to address user inquiries, and automate essential tasks like ticket creation and API integration. This resulted into drastic reduction in need for live agents, cost saving, and continuous assistance for user questions.

Download the case study to understand how GS Lab | GAVS implemented solutions to enhance customer experience using chatbots, voicebots and improved the workflows.  

Download Case Study