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The modernization of the digital workplace has placed an increased emphasis on IT cost and value optimization. In this context, one of the key metrics used to analyze the productivity and cost efficiency of the IT service desk is the number of IT tickets logged per user per month. While the acceptable value for this metric varies by domain, 1.0 is generally considered an optimal number.

Here we present the remarkable story of how GS Lab | GAVS brought that number down to a phenomenal 0.06 at Premier! This was achieved using our proprietary zDesk Platform for VDI and DaaS (Virtual Desktop Infrastructure and Desktop as a Service).