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Princeton, New Jersey, and Chennai, India, July 13 , 2020: GAVS Technologies (GAVS) and Cherwell Software, a global leader in service management, have entered into a Technology Alliance Partnership, to deliver ZIF (Zero Incident Framework™), an Artificial Intelligence (AI) based Technology Operations (AIOps) solution to mutual customers. ZIF, through its AI-based predictive analytics and bot-based automation tool aims to bring service reliability assurance to Cherwell® Service Management.

ZIF interfaces with various application and infrastructure monitoring tools and provides AI insights to Cherwell. The ZIF platform supports integrations with 85-plus monitoring tools and has 300-plus bots that provide IT Operation automation.

“ZIF is a true AI-driven solution that provides predictive analytics and insights to clients expeditiously and in a frictionless manner for optimizing IT Operations,” said Sumit Ganguli, CEO, GAVS.  “Perfectly suited for the medium and large enterprise market.”

“Cherwell is committed to helping our customers increase their overall IT and digital operational maturity,” said Scott Gainey, chief marketing officer for Cherwell. “This new integration and partnership with GAVS provide a powerful solution that can increase service availability and application performance through proactive remediation of incidents and predictive risk management.”

Cherwell’s Technology Alliance Partner (TAP) Program is focused on providing our customers with the best of breed choices as they build out their IT operations and ultimately extend service management more broadly across the enterprise. GAVS is leveraging Cherwell’s mApp (Mergeable Application) functionality to integrate ZIF modules for improved service delivery. The ZIF – IT Service Analytics (ITSA) module is currently available in the Cherwell Marketplace as an out-of-the-box mApp that complements Cherwell Service Management by reducing response times and improving incident resolution times. Additional ZIF modules will be available in the future. You can learn more about the ZIF – IT Service Analytics (ITSA) mApp in the Cherwell Marketplace, as well as the partnership in the Cherwell Partner Directory.

In addition to the technical integration, GAVS Technologies has joined Cherwell’s Channel Partner Program as a reseller and delivery provider. This allows GAVS Technologies to resell Cherwell solutions and deliver related professional services in the U.S., Middle East and India. The channel relationship provides GAVS Technologies customers with services focused on helping them achieve sustainable outcomes using Cherwell IT Service Management and GAVS Technologies’ ZIF.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit

About GS Lab | GAVS Technologies

GS Lab | GAVS is a global IT services provider with focus on AI-led Digital Transformation and Managed Services across healthcare and other industries. GS Lab | GAVS enables organizations to harness the power of data and AI to address healthcare challenges and provide a pre-emptive and personalized care experience for patients and caregivers alike. GS Lab | GAVS’ product engineering services provide modern and secure experience focused healthcare products. Its AIOps platform, Zero Incident FrameworkTM (ZIF™), enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise™ ( ZIF™) ensuring business continuity and un-interrupted patient care.


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