Enterprise Connect 2024

Name

Date

March 25-28, 2024

Location

Gaylord Palms, Orlando, FL

Overview

Engineering Unified Experiences 

UC + CC | AI-driven Contact Centres | Cybersecurity | Professional Services

As businesses evolve, the shift towards upgrading unified communication and collaboration (UC&C), Contact Center (CC) solutions grows, enabling a next-generation, smooth, effective, and user-centric customer experience.

With the expertise in Audio/Video/Messaging, Conferencing, Chatbots/Voicebots, IVR, and more, we craft tailored solutions for seamless customer experiences. Our expertise in product engineering and proficiency in cutting-edge technologies—AI, Cybersecurity, Cloud, UX, Data, and Analytics—makes us an ideal partner for enterprises seeking innovative solutions on platforms such as Avaya.

Our unified communication and contact center solutions are built with a security-first approach, ensuring that your organization meets regulatory requirements and industry standards.

Our Unified Communications/ Contact Center – Expertise

Media:

Audio/Video codecs
Streaming protocols
Audio/Video Mixer
Transcoders/Convertors
Media Players (Audio,
Video, VR)
Media Processing
Multimodal analytics

UC/CC Platform:

Unified communication (UCaaS)
IVR, Automatic call distribution (ACD)
Call routing, call control
Outbound dialers
IPBX (on-premise, cloud)
Video conferencing
Omni channel contact center
Call recording, screen sharing, etc.
Integration with Salesforce, Microsoft teams
Speech Analytics with AI

Key Success Stories we have implemented:

Requirement analysis and product development for a Contact Center solution with on-demand video
Connector development, workflow automation, and QA ownership for an Intelligent Chatbot solution
A unified system of communication system with the digital product catalog
Implemented virtual agents to reduce call volume by 40% with Avaya
Employee tracking & communication for customers facing road accidents