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Enterprise Connect 2024


March 25-28, 2024


Gaylord Palms, Orlando, FL


Engineering Unified Experiences

UC + CC | AI-driven Contact Centres | Cybersecurity | Professional Services

As businesses evolve, the shift towards upgrading unified communication and collaboration (UC&C), Contact Center (CC) solutions grows, enabling a next-generation, smooth, effective, and user-centric customer experience.

With the expertise in Audio/Video/Messaging, Conferencing, Chatbots/Voicebots, IVR, and more, we craft tailored solutions for seamless customer experiences. Our expertise in product engineering and proficiency in cutting-edge technologies—AI, Cybersecurity, Cloud, UX, Data, and Analytics—makes us an ideal partner for enterprises seeking innovative solutions on platforms such as Avaya.

Our unified communication and contact center solutions are built with a security-first approach, ensuring that your organization meets regulatory requirements and industry standards.

Our Unified Communications/ Contact Center – Expertise


  • Audio/Video codecs
  • Streaming protocols
  • Audio/Video Mixer
  • Transcoders/Convertors
  • Media Players (Audio,
    Video, VR)
  • Media Processing
  • Multimodal analytics

UC/CC Platform:

  • Unified communication (UCaaS)
  • IVR, Automatic call distribution (ACD)
  • Call routing, call control
  • Outbound dialers
  • IPBX (on-premise, cloud)
  • Video conferencing
  • Omni channel contact center
  • Call recording, screen sharing, etc.
  • Integration with Salesforce, Microsoft teams
  • Speech Analytics with AI

Key Success Stories we have implemented:

  • Requirement analysis and product development for a Contact Center solution with on-demand video
  • Connector development, workflow automation, and QA ownership for an Intelligent Chatbot solution
  • A unified system of communication system with the digital product catalog
  • Implemented virtual agents to reduce call volume by 40% with Avaya
  • Employee tracking & communication for customers facing road accidents

Meet our experts at Enterprise Connect 2024

Rahul Garapaty

Chief Business Officer

Rajashree Jog

Vice President - Sales

Amod Bhate

AVP Customer Success

Prashant Muley

Director of Engineering

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