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Next generation technologies are transforming the way business is done, compelling organizations to adopt and optimize their IT infrastructure to stay competitive and meet customer demands. Understanding issues in real time is critical to managing IT operations effectively, before they cause significant disruptions and impact the business adversely. Businesses

are, therefore, realizing the importance of proactive IT operations management in ensuring superior customer services. However, organizations are challenged by the need to handle complex and expansive technology ecosystems and the exhaustive amounts of data produced. Predictive analytics addresses this need by providing proactive fact-based intelligence to identify patterns, relationships, and dependencies within the data, ahead of time.

This paper discusses the use of predictive analytics in IT operations management to help businesses gain a deeper understanding of their operations and leverage the insights to proactively solve IT operational problems.

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